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The Five Dysfunctions of a Team - Team Building Another of the corporate fables by Patrick Lencioni, Five Dysfunctions of a Team, examines the five primary reasons why teams fail to function effectively. The Fred Factor - Customer Service In his powerful new book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves. The Little Black Book of Connections - Networking In the spirit, style, and format of the bestselling Little Red Book of Selling, the country's #1 sales trainer, Jeffrey Gitomer, offers a fresh take on networking and connecting your way to success.
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